Website Terms of Use


Texas Productions Pty Ltd Trading as The Hell Team,
Conditions of Supply
(Not applicable to some export transactions)

Issue date of Conditions: January 2018.

1. Definitions

"Catalogue" means the catalogue (in whatever form, whether paper or electronic) in which these Conditions are set out.

"Company" Texas Productions Pty Ltd ABN 002 489 152 trading as "The Hell Team" or its permitted assigns.

"Conditions" means these terms and conditions.

"Contract" means any contract between the Company and the Customer for the sale and purchase of supplies.

"Customer" means the person(s) or company whose order for the Supplies is accepted by the Company.

"Goods" means any goods supplied or to be supplied by the Company to the Customer, and includes their packaging and any replacement goods supplied under these Conditions.

"GST" means goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

"Services" means any services supplied or to be supplied by the Company to the Customer, and includes any technical advice, repair or maintenance services provided by the Company or its technical representatives in connection with Goods.

"Supplies" means any Goods or Services.

"in writing" includes electronic communications.

2. Conditions

All orders are accepted by the Company subject to and in accordance with these Conditions.

These Conditions override and exclude any terms or conditions in or referred to in any negotiations or course of dealing between the Company and the Customer or set out in the Customer's standard terms and conditions to the fullest extent permitted by law. If there is any conflict between

• the other provisions of this Catalogue and these Conditions; or

• the provisions of the order for the Supplies and these Conditions.

These Conditions will prevail unless the Company agrees otherwise in writing. Together with any terms accepted in writing by the Company in connection with an order, these Conditions constitute the entire agreement between the Company and the Customer in relation to the Supplies ordered. No variation to these Conditions is permitted unless expressly authorised in writing by a director of the Company.

3. Prices and GST

Prices stated in the Catalogue for Supplies are in Australian dollars, inclusive of GST and any applicable transport and handling charges, which will be added at the time of checkout.

GST is only applicable to Goods shipped within Australia. GST will not be charged on export orders.

4. Payment

Payment is made on store checkout. No Goods will be shipped until payment is received.

Currency Converter Function: While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. All final Tranactions are charged in AUD (Australian Dollars).

These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction, as such rates will frequently fluctuate over time and vary between various financial providers.

5. Accounts

No credit accounts are available.

6. Orders

The Company reserves the right to decline to trade with any company or person, or to accept orders for Supplies in part.

Once accepted, no order may be cancelled or reduced without the prior written agreement of a director of the Company. Without limiting the generality of this, orders for Goods which are not in catalogue or non stock items may not be cancelled.

Orders for Goods are usually accepted by the Company by despatching the Goods provided, however, that despatch will not be acceptance where the price for the Supplies has been incorrectly quoted or referenced by the Customer in its order.

7. Delivery

The Company will use all reasonable endeavours to despatch Goods ordered before 4 p.m. Monday to Friday on the same or next day and all Goods ordered after such times the next two working days, provided that those Goods are in stock.

The Company reserves the right to charge extra for delivery of certain items, for example those that are very large, heavy or hazardous. Any such charge will be notified to the Customer at the time of establishment of its account or placing of the order to which such charge applies.

Where Goods ordered are not in the Catalogue or are non-stock items, it may not be possible for the Company to arrange next day despatch but the Company will make all reasonable endeavours to notify the lead times for such Goods, where known. For more urgent deliveries the Company offers a special next day and same day delivery.

Delivery will be made to the Australian address specified by the Customer.

The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but, except as set out in Condition 8 below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence.

Overseas Orders: The responsibility of any customs , duty and/or tax charges at point of entry into the Customers country is soley the responsibility of the Customer. The Company cannot and will not pay local delivery taxes and surcharges on Overseas shipments.

Clients choosing to ship via Australia Post sevices: The Company uses Australia Post E Parcel system. Once the order is lodged with Australia Post using the bar coded E Parcel system the goods are deemed as delivered. These goods are trackable via the Australia Post E Parcel system.

8. Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery. Except as set out in Conditions 14 or 15 below, the Company shall not be liable under these Conditions for a defect in the Supplies, incomplete or failed delivery, shortage of weight or quantity of Supplies unless written notice is given to the Company within 10 days of the date of inspection.

The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company's place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 10 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events.

Any Goods or Supplies not collected at Post Office or place of delivery and Returned to Sender will only be re-posted after Return Post and Re-Post fees are paid by client. The Company will notify The Customer on receipt of returned Goods. Goods will be held for no more than 14 Days by The Company on return of said goods.

Any claim by the Customer under this Condition 8 is subject to the limitation on the Company's liability set out in Condition 15.

9. Returns

All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.

The Company operates a 21 day return policy. To be accepted for return on this basis, Goods must be returned in their original condition for receipt by the Company within 14 days of. The Customer must return the Goods to "The Returns Department,The Hell Team, Unit 11/78 Reserve road, Artarmon, NSW, 2064." clearly quoting the Customer's account number, order number and description of order.

Any Goods returned after 28 days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods (subject to a minimum charge of $10).

Any Goods which are not in the Catalogue or are non-stock items may not be returned under this Condition 9.

10. Description

All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions, capacity or other details including, without limitation, any statements regarding compliance with legislation or regulation (together "Descriptions") wherever they appear (including without limitation in this Catalogue, on despatch notes, invoices or packaging) are intended to give a general idea of the Supplies, but will not form part of the Contract. If the Description of any Goods differs from the manufacturer's description, the latter shall be deemed to be correct. The Company shall take all reasonable steps to ensure the accuracy of Descriptions but relies on such information, if any, as may have been provided to it by its suppliers and to the fullest extent possible by law excludes all liability in contract or tort or under statute or otherwise for any error in or omission from such Descriptions whether caused by the Company's negligence or otherwise. The Company may make changes to the Supplies as part of a continuous programme of improvement or to comply with legislation.

11. Risk and ownership

The risk of damage to or loss of Goods will pass to the Customer when the Goods are unloaded from the Company's carriers , either at the Customer's premises, or at the port of delivery for Overseas orders. The responsibility of Customs , duty and tax charges is soley that of the Customer. The Company cannot and will not pay local delivery taxes and surcharges on Overseas shipments. Ownership of the Goods shall not pass to the Customer until the Company has received in full (in cash or cleared funds) all sums due from the Customer to the Company for those Goods.

This Catalogue including images and descriptions remains at all times the sole and exclusive property of the Company.

12. Quality Assurance

All Goods detailed in the Catalogue have been processed in strict accordance with standard quality practices.

13. Performance and fitness for purpose

Subject to Condition 15:

(i) unless any performance figures, tolerances or characteristics have been specifically and expressly warranted by a director of the Company in writing, the Company accepts no liability for any failure of the Supplies to comply with such criteria, whether attributable to the Company's negligence or otherwise; and

(ii) the responsibility for ensuring that Supplies are sufficient and suitable for a particular purpose is the Customer's, unless specifically stated in writing by a director of the Company. Any advice or recommendation given by an employee of the Company which is not confirmed in writing by a director of the Company is acted on entirely at the Customer's risk and the Company shall not be liable for any such advice or recommendation which is not so confirmed.

14. Warranty/Guarantee

The Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.

In addition, the Company will, free of charge, repair or, at the Company's option, replace Goods which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design for a period of 1month after despatch of the Goods.  This obligation will not apply:

• if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;

• if the defect arises because the Customer did not follow the manufacturers' instructions for storage, usage, installation, use or maintenance of the Goods;

• if the Customer has failed to notify the Company of any defect in accordance with Condition 8 where the defect should have been reasonably apparent on reasonable inspection; or

• if the Customer fails to notify the Company of the defect within 3 weeks (or such other period as the Company shall specify at the time of acceptance of the order for the Supplies) of the date of despatch of the Goods.

Any replacement Supplies made or Goods repaired under this Condition 14 will be guaranteed on these terms for any unexpired portion of the period of guarantee given on the original Supplies. Any Goods which have been replaced will belong to the Company.

15. Exclusion of Liability

Subject to this Condition 15:

• these Conditions set forth the full extent of the Company's obligations and liability to the Customer with respect to the Supplies under any Contract; and

• all other terms, conditions, warranties and representations that might otherwise be implied by statute or otherwise, are hereby expressly excluded.

To the fullest extent permitted by law and subject only to any express exceptions contained in these Conditions, the Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct or indirect or consequential loss (all of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss) howsoever caused or arising out of or in connection with:

• Any of the Supplies, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Supplies by the Company or on part of the Company's employees, agents or sub-contractors;

• Any breach by the Company of any of the express or implied terms of the Contract;

• Any use made or resale or on-supply of any of the Supplies or any product incorporating any of the Goods or developed using the Supplies;

• Any acts or omissions of the Company at the Customer's premises;

• Any statement made or not made or advice given or not given by or on behalf of the Company, including as to compliance with legislation or regulation; or

• Otherwise under the Contract.

The Company does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified by law including liability under the Trade Practices Act 1974 (Cth) or equivalent State legislation. However, where such statutory provisions apply, or where the Customer is entitled to claim under an express provision of these Conditions (including Conditions 8, 10, 13 and 14), then to the extent permitted by law the Company's total liability shall be limited at its option to:

• in the case of a supply of Goods, either the replacement of the Goods; or supply of equivalent Goods; or the payment of the cost of replacing the Goods; or the payment of the cost of acquiring equivalent Goods; or the repair of the Goods; or the payment of the cost of having the Goods repaired; or

• in the case of a supply of Services, either the supply of the Services again; or the payment of the cost of having the Services supplied again.

Each of the Company's employees, agents and sub-contractors may rely on and enforce the exclusions and restrictions of liability in these Conditions (including Conditions 8, 10, 13, 14, 15 and 16) in that person's own name and for that person's own benefit.

16. Products

The Company will make all reasonable efforts to inform the Customer of the pending obsolescence or replacement of any Goods but accepts no liability for failing to do so in a timely manner or at all, nor for failing to provide details of possible or appropriate substitutes or for failing to provide the service in the manner or at the times anticipated. It is the responsibility of the Customer to determine whether the Goods suggested are suitable for the Customer's intended use and no representations or warranties are provided in this regard.
The Company will make all reasonable efforts to assist the Customer in identifying and/or procuring suitable Goods but accepts no liability for failing to do so in a timely manner or at all nor for failing to source possible or appropriate Goods or for failing to provide the service in the manner or at the times anticipated. It is the responsibility of the Customer to determine whether the Goods are suitable for the Customer's intended use and no representations or warranties are provided in this regard.

17. Intellectual property rights

The Supplies in this Catalogue may be subject to the intellectual and industrial property rights (including patents, knowhow, trademarks, copyright, design rights utility rights, database rights and/or other rights) of third parties. No right or licence is granted to the Customer, except the right to use the Supplies or re-sell the Goods in the Customer's ordinary course of business. The Company shall have no liability whatsoever in the event of any claim of infringement of any such rights howsoever arising.

In particular, without limiting the above, title in any software program forming all or any part of the Goods is reserved to the Company and/or its suppliers. The Customer is responsible for informing itself of the terms of its licence or use and paying any royalty payable.

The Company owns full copyright in respect of this Catalogue and its reproduction in whole or part is prohibited without the Company's prior written consent.

18. Use of Personal Information

"Personal Information" means, any information or opinion in any form, whether true or not, about the Customer and any representative who places an order on behalf of the Customer or who is named in that order, who is a living individual and whose identity is apparent or can be reasonably ascertained from the information or opinion.

The Company may collect and disclose Personal Information received from the Customer or from third parties for all purposes contemplated in these Conditions or arising in the context of the relationship between the Company and the Customer including:

i. Deciding whether to enter into any contract or arrangement with that Customer. This may include assessment of the Customer's application for a commercial credit account, conducting commercial and consumer credit reference searches against a Customer and any representative who places an order on behalf of the Customer or who is named in that order and the disclosure of information to a credit reporting agency as to how that Customer conducts its account;

ii. Order fulfilment, administration, customer services, profiling the Customer's purchasing preferences and to help to review, develop and improve the Company's business and the goods and services it offers;

iii. Direct marketing of the Company's products and services , whether by post, fax, telephone, email, SMS, MMS or otherwise;

iv. Crime prevention, detection of unlawful activities; or

v. When required by law.

The collection and disclosure of the Personal Information may involve:

i. The disclosure of that Personal Information to the Company's service providers and agents;

ii. The disclosure of Personal Information to third parties whose products and services the Company believes may be of interest to that Customer or representative;

iii. The transfer of Personal Information outside of Australia, including to countries whose laws may not provide adequate protection to Personal Information. The Company will only transfer Personal Information outside Australia to companies who have guaranteed to the Company at least the same level of protection as that Personal Information would have received in Australia.

The Company may hold Personal Information on a database to be used by the Company for order fulfilment, administration, marketing, credit checking, security, customer services, profiling the Customer's purchasing preferences and to help the Company to understand and develop its business, including new and innovative products and services.

By placing an order, the Customer and any representative who places an order on behalf of the Customer or who is named in that order is taken to consent to the collection and disclosure of Personal Information set out in this Condition 18. Where the Personal Information relates to an individual other than the Customer, the Customer agrees that he or she has the authority of that individual to consent on their behalf. If, at any time, the Customer or its representatives does not wish his or her Personal Information to be used for any or all of the purposes set out in this Condition 18, he or she should contact the Marketing Manager,The Hell Team, Unit 11, 78 Reserve Road, Artarmon, NSW, 2064. or notify any of our sales representatives when placing an order by phone. This may curtail the service which the Company can offer and the Company may need to vary the terms of the Contract accordingly.

19. Promotions

In the event that the Company sends promotional material to the Customer in relation to goods or services available from the Company, these Conditions shall apply to all Supplies purchased from such material.

20. Country of origin

Unless otherwise confirmed by the Company in writing, nothing in this Catalogue is to be taken as representation of the source of origin, manufacturer or production of the Goods or any part of them.

21. Age requirements for certain Goods

Where the law requires a minimum age for the purchase of certain Goods, the Customer confirms that he or she is over the required age and that delivery of the Goods will be accepted by a person over the relevant age limit.

22. Force majeure

The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company's obligations under these Contract if the delay or failure was due to any cause beyond the Company's reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of Goods or labour). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.

23. Legal construction

All Contracts shall be governed by and interpreted in accordance with New South Wales law and the Customer submits to the jurisdiction of the New South Wales Courts and Courts able to hear appeals from those Courts, but the Company may enforce such Contract in any court of competent jurisdiction.

24. General

Any provision of these Conditions of Supply which is held by any competent authority to be invalid, void, voidable, unenforceable or unreasonable (in whole or in part) shall to the extent of such invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the other provisions of these Conditions and the remainder of such provision shall not be affected. Failure by the Company to enforce or partially enforce any provision of these Conditions will not be constrained as a waiver of any rights under these Conditions.

The Company shall be entitled, without the consent of or notice to the Customer, to assign the benefit, subject to the burden, of these Conditions and/or any Contract to a related body corporate (as defined in section 50 of the Corporations Act 2001 (Cth) at any time.

These conditions supersede all previous terms and conditions which have previously governed a contract for the sale of Supplies from the Company to the Customer.

January 2018.